Shipping Information

Shipping Information

At Nembocali, we are committed to ensuring that your order reaches you in the best possible condition and in a timely manner. Below you will find important information regarding our shipping policies and procedures.

Domestic Shipping

  • Processing Time: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
  • Shipping Methods: We offer several shipping options to cater to your needs, including standard shipping, expedited shipping, and overnight delivery.
  • Delivery Time: Delivery times may vary based on your location and the shipping method chosen. Standard shipping typically takes 3-5 business days, expedited shipping takes 2-3 business days, and overnight delivery arrives the next business day.
  • Shipping Rates: Shipping rates are calculated at checkout based on the weight of the order and the destination.

Packaging and Handling

  • Eco-Friendly Packaging: At Nembocali, we prioritize sustainability. Our products are packaged using eco-friendly materials to minimize environmental impact.
  • Careful Handling: We take great care in packaging our nem chua to ensure it arrives fresh and in perfect condition. Each order is carefully packed to maintain product quality during transit.

Tracking Your Order

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.
  • Shipping Confirmation: When your order is shipped, you will receive an email with tracking information so you can monitor the delivery status.

Shipping Delays

While we strive to deliver your order within the estimated timeframes, please note that unforeseen circumstances such as weather conditions, carrier delays, or customs processing may affect delivery times. We appreciate your understanding and patience in such cases.

No Returns or Exchanges

Please note that due to the perishable nature of our products, we do not accept returns or exchanges. All sales are final. If there are any issues with your order, please contact us at support@nembocali.com, and we will do our best to resolve the matter promptly.


If you have any questions or need further assistance with your order, please contact our customer service team at support@nembocali.com. We are here to help and ensure your experience with Nembocali is exceptional.

Thank you for choosing Nembocali. We look forward to serving you!